Call center jobs are some of the best–kept secrets in the job-hunting world. Even in these troubled economic times, turnover rates on these jobs tend to be so high that the companies are always eager to see new faces waving resumes on their doorsteps, and it is fairly easy to get hired if you are qualified, even if you know little to nothing about the industry prior to starting your new job. You just need to have the right disposition to want to stay with it; if you choose, you can even make a great lifelong career from it, and there are many benefits in call center jobs often not offered to workers just starting out, from bonuses to promotions. In fact, those who stay at the job long enough will likely find themselves offered promotions to call center manager jobs in fairly short order; far more quickly than many other job industries.
Friday, September 4, 2009
Wednesday, September 2, 2009
Types of Call Center Jobs
Call center jobs for the purpose of creating a more organized and efficient work system is divided
by each level of specialization with its respective titles. Such common call center jobs include customer service representatives, supervisor, training manager, training delivery, training development, workforce scheduler, quality monitoring or quality assurance team, business analyst, process specialist, hiring manager, information technology, and call center manager or director.
Those types of call center jobs have also many roles and lots of responsibilities. In call center jobs, it is important that the customer service representative has skills or abilities like customer-service oriented, listening, communications, computer and keyboarding, writing, interpersonal, multi-tasking, conflict management and telephone etiquette, and even sales skills which are necessary for some call centers.
In the area of the supervisor, as part of call center jobs, one must know how to support the customer service representative in groups. This second type of call center jobs is responsible for helping the agents in formulating professional improvement plans, measure employee performance, and even assists with complex contacts. The third type of call center jobs which is the training manager, certain roles are also given, such as managing the development and delivery of training for the call center which sometimes involve curricular improvement, training enhancement and training application. This area of call center jobs is generally responsible for the maintenance and improvement of the trainings. A training delivery is involved in providing training classes to customer service representative to ensure better performance.
In other types of call center jobs, it is important to note that each category has its specific roles, required skills, responsibilities and even experiences. So, It is necessary to remember that each part of call center jobs perform differently but the there are also elements in those call center jobs that share a common roles and responsibility.
Tuesday, September 1, 2009
CallCenterCrossing has about 2,700 Active Call Center Job Openings
CallCenterCrossing’s goal is to consolidate every single call center job opening in the
According to the Bureau of Labor Statistics, customer service representatives held about 2.2 million jobs in 2006. About 23% of customer service representatives worked in finance and insurance. The largest numbers were employed by insurance carriers, insurance agencies and brokerages, banks, and credit unions. The future looks even brighter. Employment of customer service representatives is expected to increase 25% from 2006 to 2016. This occupation will have one of the largest numbers of new jobs, about 545,000 over the 2006-2016 projection period, according to Bureau of Labor Statistics reports.
“In this market it is extremely hard to get a job with a recruiter, and recruiters typically work with very few companies,” says Harrison Barnes, founder and CEO of CallCenterCrossing. “Job openings that are not widely known or publicized are the easiest jobs to get.”
“CallCenterCrossing is a research company, and our job is to find every call center job out there for people in the call center industry,” adds Barnes. “We do not charge employers to post jobs with us, and we aggressively monitor the hiring needs of every customer service employer we can find. CallCenterCrossing is a service that I believe will change the call center industry and how people find jobs forever.”
According to Barnes, the most popular searches on the site have been:
* call center jobs
* call center employment
* call center manager jobs
* virtual call center jobs
* jobs in call center
* inbound call center jobs
* call center employment opportunities
* 911 call center employment
* at-home call center employment
* employment in call centers
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* medical call center jobs
* outbound call center jobs
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As part of the site’s launch special, however, CallCenterCrossing is offering a free seven-day trial to allow job seekers to familiarize themselves with the service.
For More Information about CallCenterCrossing, please visit www.callcentercrossing.com.