Telemarketing agents are required in the telemarketing industry and with the last decade witnessing the rise of globalization, the industry of telemarketing, business process out sourcing, as well as customer care has come to symbolize the growing trend towards communication and information technology. In fact, the attrition rates are not as pronounced as compared to the other sectors. A telemarketing agent with relevant experience in the field of telemarketing has a lot of scope for growth, and since this is a sector that does not demand too much in terms of educational qualifications, the number of applicants drawn in is also higher.
The key responsibilities and job profile of the telemarketing agents include running a variety of programs from members to the end continuities. They are also required to embrace all the functions that lie in between. Other than having a versatile and direct approach towards the fulfillment of goals, the call center agent must ensure the satisfaction of the clients and make them ready to order. They are also required to conduct induction and training programs for educating the junior recruits on the fine art of telemarketing so that they are able to give their best.
It is important to focus on the communication subjects while you are in school, although knowledge in diversified subject matter is appreciated since the profile of the telemarketing agents job requires the incumbent to deal with different kinds of people from various backgrounds and cultures. Having a high school diploma is enough to suffice for a telemarketing job, although there are a few employees who are looking for graduation in any discipline.
If you want to develop your communication skills as a telemarketing or call center agent, you can enroll for training lessons in the associate colleges or centers in your neighborhood. A well spoken trainer or teacher will be able to assist you in becoming a telemarketing agent by honing on the aspects of pronunciation and dealing effectively with the queries of the customers. Proper training will help you give your best and also gain good contacts.
Experience in the field of call center jobs is important as it helps you stay abreast of the various kinds of developments that are the trend in the industry. A lot of telemarketing companies look for telemarketing agents who have at least 6 months of experience in the calling field and are also friendly, ambitious as well as dedicated and committed to the service. Make sure you find a job as a starter in any telemarketing company before looking for newer and bigger openings.
The global career prospects for a call center agent are good, as has been estimated by the United States Bureau of Labor Statistics. This is a trend in the telemarketing industry that is likely to continue until the year of 2014. In fact, the rate of growth of the telemarketers is good due to the urgencies and immediate requirements of this field. This is why you can grow easily and swiftly.
The median salary of a telemarketing agent is between $25,000 and $45,000 on an annual basis. However, the starting scale may be fixed at $22,000 for the newcomers. There are then the added perks and benefits such as leaves, holidays, medical insurance, life insurance, and other advantages.
The working hours of the telemarketing agents are a little hectic with the candidates having to sacrifice a lot of their time in office. Sometimes, they are required to devote at least 9 hours at work, along with night as well as weekend shifts. Often, the overtime is paid. The companies hiring the services of the call center agent give them the bets of the services environment with competitive wages, incentives, and due rewards and recognition for their efforts. If the marketing force in the telemarketing sector is full time, the attrition rates are lower. This is why the companies try to stick to better pay and working conditions for the members of their staff.
Friday, December 18, 2009
Friday, September 4, 2009
Call Center Career Feature
Call center jobs are some of the best–kept secrets in the job-hunting world. Even in these troubled economic times, turnover rates on these jobs tend to be so high that the companies are always eager to see new faces waving resumes on their doorsteps, and it is fairly easy to get hired if you are qualified, even if you know little to nothing about the industry prior to starting your new job. You just need to have the right disposition to want to stay with it; if you choose, you can even make a great lifelong career from it, and there are many benefits in call center jobs often not offered to workers just starting out, from bonuses to promotions. In fact, those who stay at the job long enough will likely find themselves offered promotions to call center manager jobs in fairly short order; far more quickly than many other job industries.
Wednesday, September 2, 2009
Types of Call Center Jobs
Many call center jobs are offered for those who share similar interests with those in the call center industry. Some of those are into the different areas, from the entry level through the executive management.
Call center jobs for the purpose of creating a more organized and efficient work system is divided
by each level of specialization with its respective titles. Such common call center jobs include customer service representatives, supervisor, training manager, training delivery, training development, workforce scheduler, quality monitoring or quality assurance team, business analyst, process specialist, hiring manager, information technology, and call center manager or director.
Those types of call center jobs have also many roles and lots of responsibilities. In call center jobs, it is important that the customer service representative has skills or abilities like customer-service oriented, listening, communications, computer and keyboarding, writing, interpersonal, multi-tasking, conflict management and telephone etiquette, and even sales skills which are necessary for some call centers.
In the area of the supervisor, as part of call center jobs, one must know how to support the customer service representative in groups. This second type of call center jobs is responsible for helping the agents in formulating professional improvement plans, measure employee performance, and even assists with complex contacts. The third type of call center jobs which is the training manager, certain roles are also given, such as managing the development and delivery of training for the call center which sometimes involve curricular improvement, training enhancement and training application. This area of call center jobs is generally responsible for the maintenance and improvement of the trainings. A training delivery is involved in providing training classes to customer service representative to ensure better performance.
In other types of call center jobs, it is important to note that each category has its specific roles, required skills, responsibilities and even experiences. So, It is necessary to remember that each part of call center jobs perform differently but the there are also elements in those call center jobs that share a common roles and responsibility.
Tuesday, September 1, 2009
CallCenterCrossing has about 2,700 Active Call Center Job Openings
CallCenterCrossing’s goal is to consolidate every single call center job opening in the
According to the Bureau of Labor Statistics, customer service representatives held about 2.2 million jobs in 2006. About 23% of customer service representatives worked in finance and insurance. The largest numbers were employed by insurance carriers, insurance agencies and brokerages, banks, and credit unions. The future looks even brighter. Employment of customer service representatives is expected to increase 25% from 2006 to 2016. This occupation will have one of the largest numbers of new jobs, about 545,000 over the 2006-2016 projection period, according to Bureau of Labor Statistics reports.
“In this market it is extremely hard to get a job with a recruiter, and recruiters typically work with very few companies,” says Harrison Barnes, founder and CEO of CallCenterCrossing. “Job openings that are not widely known or publicized are the easiest jobs to get.”
“CallCenterCrossing is a research company, and our job is to find every call center job out there for people in the call center industry,” adds Barnes. “We do not charge employers to post jobs with us, and we aggressively monitor the hiring needs of every customer service employer we can find. CallCenterCrossing is a service that I believe will change the call center industry and how people find jobs forever.”
According to Barnes, the most popular searches on the site have been:
* call center jobs
* call center employment
* call center manager jobs
* virtual call center jobs
* jobs in call center
* inbound call center jobs
* call center employment opportunities
* 911 call center employment
* at-home call center employment
* employment in call centers
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* medical call center jobs
* outbound call center jobs
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As part of the site’s launch special, however, CallCenterCrossing is offering a free seven-day trial to allow job seekers to familiarize themselves with the service.
For More Information about CallCenterCrossing, please visit www.callcentercrossing.com.
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